We all know well enough there are very few things that you can count on in life. Fortunately, one of them just happens to be Eagle Creek Travel Gear.
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How can we be certain? That's how long every piece of Eagle Creek gear is guaranteed - life. You won't blow a zipper or lose a wheel and feel like you have to toss out your bag. To start with, you most likely will never blow a zipper or lose a wheel. We use virtually indestructible oversized zippers, smooth and reliable wheels, shatterproof buckles, Cordura® fabrics and whole host of rugged ingredients that make our gear tough enough to stand up to the rigors of real-life travel.
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On Exploration System and HC2 Hovercraft Eagle Creek luggage collections we offer our "No Matter What" warranty. That elephant in Namibia use your bag as a teething ring? We'll take care of it. Those baggage handlers mistake your Tarmac for a football? We'll fix it. No matter what hell your bag went through, we'll fix it or replace it free.
Now that's something you can count on. |
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REPAIRS:
All Eagle Creek products are manufactured with the highest standard of workmanship and the best quality materials available. We take great pride in our ability to repair items to extend their usable life. However, in certain cases they will need to be replaced. The process starts with you sending your products to us, (At your expense) or one of our licensed repair centers. No return authorization is required. Simply use one of the following shipping forms. When we receive your product, if it is covered under our warranty, we will repair it or replace it with an available product of similar features and value, and send it back to you at no charge. Standard turnaround time is 2 weeks.
U.S Repairs ONLY
We have recently opened a new East Coast certified repair centers. If you are traveling or living on the East Coast and have a warranty or repair issue, please download one of the following shipping forms and ship the product direct to them for repair or replacement. No return authorization is required
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Western US Shipping Form (PDF)
Eagle Creek Inc.
Attn: Warranty Department
5935 Darwin Court
Carlsbad, CA
92008
Phone: 1-800-874-1048
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Eastern US Shipping Form (PDF)
For the states of:
PA, NY, NJ, WV, MA, CT, ME, VT, NH, NC or MD
The Fixery
80 Mott Ave
Inwood NY 11096
USA
Attn: John McKeon
Info@TheFixery.com
800-2FIXERY (234-9379)
516-371-6622
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Canadian Repairs ONLY
We have recently opened a couple of Canadian repair centers. If you are traveling or living in Canada and have a warranty or repair issue, please download one of the following shipping forms and ship the product direct to them for repair or replacement. No return authorization is required
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Western Canadian Return Authorization Form (PDF)
Handy Luggage
4704 Manhattan Road S.E.
Calgary, Alberta Canada
T2G 4B5
Phone: 403-287-3179
Fax: 403-243-1530
Email: luggage@telusplanet.net
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Eastern Canadian Return Authorization Form (PDF)
Luggage Town Ltd.
644 Millway Ave., Unit 1
Concord, ON., Canada
L4K-4H4
Attn: Michael Goril
Phone: 905-669-6358
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We hope that we can correct any issue you may have with your Eagle Creek item. The following are some tips to help expedite the process:
- Please note this on the outside of your package in clear, bold letters. Attn: Warranty Dept, It will help us to track your product during its visit to one of our repair facilities.
- Letter of explanation: Please enclose a letter of explanation that includes: Contact name, repair type, the, return ship-to address, phone number, e-mail address and any other special instructions, like: Rush or Please Do Not Replace
- Care and handling instructions: By law a clean product is required (and more pleasant) for our technicians to work with. We recommend you hand-wash your item with a mild soap and line dry. Avoid brushing the exterior or the inside fabric coating with a stiff brush, instead use a soft sponge or cloth. Do not use bleach as this could damage the fabric and the coating. Do not put it in the washing machine or dryer!
- Still have questions?
- See our Frequently Asked Questions
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